Terms and Conditions of Sale

Terms and Conditions of Sale

Article 1 – Who we are

The houses of Les Domaines de Chabran are let by KIA Management SAS, which also provides the services of every stay.

KIA Management SAS, a société par actions simplifiée with a share capital of €10,000, registered with the Tarascon Trade and Companies Register (RCS) under number 838 199 834, EU VAT number FR32 838 199 834. Registered office: Chemin du Mas de Chabran, 13520 Maussane-les-Alpilles, France. Contact: reservations@domainesdechabran.com · +33 (0)6 51 52 09 99.

In these terms, “we” means KIA Management SAS; “you” means the client who makes the booking, for themselves and for everyone staying with them.

Article 2 – Scope and contractual documents

These terms apply to every booking made directly with us: on our website, by email or by telephone.

2.1 Every stay is covered by a rental contract signed by you and by us. That contract, the Service Charter annexed to it and the house rules complete these terms. Where they differ, the rental contract prevails.

2.2 A booking made through a partner agency is governed by that agency’s terms. The house rules apply to every stay.

2.3 Weddings and receptions have a contract of their own. Meetings and seminars are agreed with us in writing.

2.4 These terms are made available to you before you book; by booking, you accept them.

Article 3 – Stays

Each house is let whole, to a single party of family or friends, for the full length of the stay.

3.1 Length of stay. From 15 May to 15 September, and during the Easter, Christmas and New Year weeks, the houses are let by the week, Saturday to Saturday. The rest of the year, for three nights or more. A stay may not exceed 30 consecutive nights.

3.2 Capacity. The number of adults and children staying in the house is set in the contract, within the capacity of the house shown on our website.

3.3 Use. The house is let for a holiday stay, as a temporary residence. It may not be used as a main or second home, nor host any commercial or professional activity, other than meetings or seminars agreed with us in writing.

Article 4 – Booking and formation of the contract

Your booking becomes firm when we receive your deposit; your rental contract, signed by you and by us, sets out all its terms.

4.1 Enquiry. You send us your enquiry through our website, by email or by telephone; we reply within 24 hours. If the house is free, we can hold it for you with a seven-day option, released automatically if the contract is not signed within that time.

4.2 Contract. We send you the rental contract, which you sign online within 3 days of receiving it. The booking is confirmed when we receive the signed contract and the deposit set out in article 6.

4.3 Booking online. Where our website allows you to book and pay online, you choose the house and the dates, check the summary and the total price, and can correct any error before confirming. Your confirmation, by the button “Book with obligation to pay”, commits you to paying the deposit; the booking is confirmed when we receive it. We send you an acknowledgement by email straight away, then the rental contract to sign.

4.4 Archiving. We keep your contract for ten years and give you access to it on request.

Article 5 – Price and tourist tax

The price of your stay is the price in your contract: in euros, all taxes included, at the VAT rate in force on the date it is signed.

5.1 What the price includes. The price covers the whole house, its equipment and the services included in every stay, described in article 13 and in the Service Charter.

5.2 Tourist tax. It is added to the price of the stay. It is due per adult per night, at the current rate set by the local authority for the house, and paid at the end of the stay; we collect it and pay it over. Guests under 18 are exempt.

5.3 Prices shown. Where our website shows a price “from”, it is an indication; the firm price of your stay is the one in our proposal and in your contract.

Article 6 – Payment

A 30% deposit secures your booking; the balance is due 90 days before arrival.

6.1 Deposit. It is due within 3 days of signing the contract, at the percentage stated in the contract (30% unless otherwise agreed).

6.2 Balance. It is due 90 days before arrival. For a stay of fewer than seven nights, or a contract signed less than 90 days before arrival, the full price is due within 3 days of signing.

6.3 Payment methods. By bank transfer to the account shown in the contract, or by card through a secure payment link. We never change our bank details by email alone: if in doubt, call us before making any transfer.

6.4 Late payment. If a payment does not reach us on time, we send you a written reminder. If it has not been made within 8 days of that reminder, we may cancel the booking under the terms of article 10.

6.5 Services on request. They are paid at the end of the stay (article 13).

Article 7 – Security deposit

A security deposit, of the amount stated in the contract, is paid or pre-authorised no later than 7 days before arrival.

7.1 How. By bank transfer, or by pre-authorisation on a valid card; please make sure the amount does not exceed your card’s limit.

7.2 What it covers. Any damage, deterioration or loss (keys included) caused by you or your guests, and any amount still owed: tourist tax, additional services, drinks and other consumption.

7.3 Refund. If the inspection after your departure finds no damage or loss, the deposit is refunded within 72 hours. Otherwise, we refund the balance no later than 30 days after departure, less the cost of repairs and any resulting loss of income, with supporting documents. If the damage exceeds the amount of the deposit, the difference is invoiced to you.

Article 8 – No right of withdrawal

You do not have a right of withdrawal.

Under article L. 221-28, 12° of the French Consumer Code, the withdrawal period does not apply to accommodation services provided on a specific date or for a specific period. Once your booking is confirmed, only the cancellation terms of article 10 apply; this is why we recommend cancellation insurance (article 16).

Article 9 – Changes to the stay

A change to the dates or to the number of guests is only possible with the written agreement of both parties.

9.1 At your request. Ask as early as you can. If the house is free on the new dates and they follow the same pattern (by the week in summer), we do our best to move your stay, at the price of the new dates. The change is confirmed in writing and signed by both parties.

9.2 On our initiative. Any change on our part requires your written agreement, and we endeavour to offer you a comparable alternative. If the house turns out to be unavailable (sale, damage, an earlier booking), we tell you within 3 days of your booking and refund the sums paid.

Article 10 – Cancellation by you

Sums paid are not refunded, but they are not lost: they can be carried over to a stay booked within 24 months.

10.1 Principle. Sums already paid for any cancelled part of the stay are not refundable, including on early departure, unless we manage to re-let the house for the same dates.

10.2 Carrying over. Instead of a refund, the sums paid can be put towards a future stay, booked within 24 months of the date of your original booking. That stay depends on availability and on the rates in force for the house, season and year concerned; if the rate is higher, you pay the difference.

10.3 Re-letting. If we re-let the house for the same dates, we may waive the balance still due; the deposit is retained.

10.4 How to cancel. In writing, to reservations@domainesdechabran.com. Cancellation insurance protects you against these costs (article 16).

Article 11 – Cancellation by us and force majeure

If we had to cancel your stay, we would first offer you an equivalent house; failing that, you would be refunded in full.

11.1 Cancellation by us. We endeavour to offer you a house of an equivalent standard in the same area. If no alternative suits you, the sums paid are refunded to you in full.

11.2 Force majeure. If the house cannot be made available to you because of a force majeure event affecting it or us, we first look with you for new dates within 24 months, to which the sums paid are carried over. Failing agreement, they are refunded to you, less the cost of services already provided or irrevocably committed, with supporting documents.

11.3 Force majeure events. Neither party is liable for a failure caused by force majeure: exceptional natural events, health crises, war, terrorism, civil unrest, decisions of the authorities, fire or explosion not attributable to that party, failure of networks beyond its control. The party affected informs the other as soon as possible; the contract may then be suspended or terminated under article 11.2.

Article 12 – Arrival and departure

Arrival from 4 pm, departure by 10 am (local time).

12.1 Arrival. At least 24 hours before, contact us to arrange your arrival. An early arrival requires our prior written agreement, subject to availability. After 7 pm, our team’s presence may be charged at €80 per hour, unless agreed beforehand.

12.2 Handing over the keys. Your House Manager welcomes you and shows you around the house. The keys are handed over once we have received the full price and the security deposit; you sign a short arrival form.

12.3 Condition of the house. The house is handed over in the condition described in its reference inventory (photographs and list of contents), available on request. You can tell us of any difference within 24 hours for a stay of 4 days or fewer, 48 hours for 5 to 8 days, and 72 hours beyond; after that time, the house is deemed received in that condition, unless proven otherwise.

12.4 Departure. A late departure requires our prior written agreement. Without it, it may incur a penalty equal to one day’s rent and, if the house remains occupied, an occupancy charge equal to twice the daily rate for each extra day.

12.5 After departure. We inspect the house and record any damage, loss or difference, with dated photographs; you may ask to attend this inspection. We tell you of any finding within 96 hours, and you have 48 hours to dispute it.

Article 13 – Included services and services on request

Breakfast, the morning housekeeping and your House Manager are included in every stay; everything else is booked à la carte.

13.1 Included in every stay. Breakfast, laid out every morning as a buffet of local, seasonal produce; housekeeping every morning, for the number of hours set in the contract; bed linen and towels, changed every week; weekly care of the garden and of the pool, heated from May to September; fresh flowers every week; welcome and bathroom products; electricity, heating, water, Wi-Fi and the Sonos sound system; firewood from October to April in the houses with a fireplace; your House Manager and our concierge, every day from 9 am to 6 pm; the end-of-stay cleaning.

13.2 At Le Mas de Chabran and Le Mas de Castillone, the bed linen is also changed mid-week, your personal laundry is washed and folded, and soft drinks are included.

13.3 The house through the day. Our team comes in the morning. From early afternoon, the house is yours, and our concierge can still be reached by telephone.

13.4 On request. The team’s presence in the afternoon or evening, extra housekeeping, evening turndown, a private chef, table service, childcare, stocking the kitchen, wines, experiences and transfers are booked subject to availability, at the rates of the Service Charter. Each service is confirmed to you in writing, with its price, before it is provided; only drinks taken in the house and late-arrival fees are charged without prior confirmation. Services are paid at the end of the stay, by bank transfer or by card, or deducted from the security deposit.

13.5 Cancelling a service. A service ordered from us and cancelled less than 30 days before its date is charged in full, unless otherwise agreed. Arrangement fees may apply; you are told about them in advance.

13.6 Outside providers. Services you book directly with a third party are governed by your own contract with them.

13.7 Allergies. Tell us of any allergy or intolerance in advance, so that we can pass it on to the chef.

13.8 Gratuity. It is optional: it is added to the final invoice only if you choose it in the house rules.

Article 14 – House rules

The house rules are sent to you no later than 7 days before arrival; you make sure all your guests respect them. They set out the practical rules of the house and add nothing to the price of the stay. The essential rules:

• Respect the house, its equipment and the peace of the neighbourhood.
• Do not exceed the number of guests set in the contract: exceeding it without written agreement incurs a penalty of 50% of the total rental price.
• No party or event without our prior written agreement.
• No smoking or vaping indoors: a cleaning fee of €1,000 applies; if it continues after a written warning, we may terminate the contract without refund.
• Pets are welcome with our prior written agreement, requested when you book. An unauthorised animal incurs a cleaning fee of €500 and, if the situation continues after a written warning, termination of the contract.
• Do not sublet, rearrange the rooms or the furniture, or bring in additional furniture.
• No professional photography or filming without our prior written agreement.
• No illegal activity: the use or possession of drugs may lead to immediate termination of the contract.

Article 15 – Swimming pool

Children are welcome in all our houses; as the pool is not supervised, an adult from your party stays with them whenever they are near the water.

15.1 Safety. Every pool is fitted with the safety device required by law. It is not supervised: children and anyone who cannot swim remain under the constant supervision of an adult, which is your responsibility. Where the pool has a cover, only our team operates it.

15.2 Care. Diving and games in the water call for the greatest care.

15.3 Season. The pool is heated from May to September, at no extra charge. The rest of the year, it remains open, unheated; in April and October, we can heat it on request, weather permitting, at the rate in the Service Charter.

Article 16 – Liability and insurance

You are liable for damage caused by you and your guests; we are liable for our own faults.

16.1 Your liability. You are liable for any damage caused to the house, its equipment or third parties by you or your guests during the stay, and you indemnify us against any claim arising from it. Tell us of any damage without delay. If its cost exceeds the security deposit, you pay the difference within 14 days of the invoice.

16.2 Our liability. We hand over the house as described, in good condition, with its equipment in working order; we maintain it and promptly put right any breakdown or defect reported to us. These terms do not limit our liability for our own fault.

16.3 Country life. Our houses are in the heart of the countryside: animals and insects may be found there. Their presence, natural in a rural setting, is not a defect of the house. Do not feed wild animals, and tell us of any allergy before arrival.

16.4 Insurance. We hold multi-risk and public liability insurance for the house let. You hold personal liability insurance covering damage caused to the house and to third parties during the stay. We strongly recommend travel insurance covering cancellation or curtailment of the stay, medical and repatriation costs, and your personal belongings.

Article 17 – Personal data

We never say who stays in our houses, and we never sell or give away your data.

17.1 Purposes. We process your data (identity, contact details, payment, the details and preferences of your stay) to perform your contract, to communicate with you about your stay and to meet our legal obligations; with your consent, to send you our news. It is shared only with the people and providers who need it for your stay: booking, electronic signature, payment, the services you book.

17.2 Retention. We keep it for as long as these purposes and our legal obligations require, generally ten years for accounting records. The diets and allergies you tell us about are used to prepare your stay; they are kept after the stay only with the consent of the person concerned.

17.3 Your rights. You have the right of access, rectification, erasure and objection, and you may lodge a complaint with the CNIL, the French data protection authority. To exercise these rights: reservations@domainesdechabran.com. Our privacy policy gives the details.

17.4 Discretion. Nothing about your stay appears on our website or our social media without your consent.

Article 18 – Complaints and mediation

A complaint comes to us first; if it remains unresolved, you can refer it free of charge to a consumer mediator.

18.1 During the stay. Report any problem to your House Manager without delay, so that we can put it right on the spot.

18.2 Written complaint. By email to reservations@domainesdechabran.com, or by post to KIA Management SAS, Chemin du Mas de Chabran, 13520 Maussane-les-Alpilles, France.

18.3 Mediation. If our reply does not satisfy you, or if you receive no reply, you can refer the matter free of charge to our consumer mediator within one year of your written complaint. Each party remains free to accept or reject the mediator’s proposal, and to go to the competent courts.

18.4 Business clients. For a booking made by a company or on behalf of a legal entity, the parties seek an amicable solution for one month; failing that, the Commercial Court of Tarascon has sole jurisdiction.

Article 19 – Governing law and jurisdiction

These terms and your rental contract are governed by French law.

Any dispute falls within the jurisdiction of the competent courts of Tarascon (France), subject to the mandatory rules that protect consumers.

Article 20 – Language and applicable version

These terms are drawn up in French and in English; in case of any difference, the French version prevails.

They apply from the date they go online, 10 December 2026. The version that applies to your stay is the one in force on the date of your booking.