Questions and answers
Good to know
Everything we are asked before a stay, answered as we would answer it on the telephone.
Booking
A private house, let whole to your party, with the care of a good hotel and none of its crowds: no reception, no other guests, no one watching. Breakfast every morning, the house kept each day, and a house manager who plans the week with you.
Choose a house and your dates on the site and book directly, or write to us or call. Not sure which house? Tell us who is coming and how you like to spend your days, and we will tell you the one we would choose for you.
No. Each house is let whole, to one party, family or friends: the house, the garden, the pool and our team are yours alone for as long as you stay.
From 15 May to 15 September, and over Easter, Christmas and New Year, the houses are let by the week, from Saturday to Saturday. The rest of the year, you can come for three nights or more.
From ten to sixteen, depending on the house: each house page says how many it sleeps, and your contract sets the number for your stay. Friends are welcome at your table; a celebration with guests from outside the house is something we agree together beforehand.
On request, when you book. Tell us about yours, and we will confirm before anything is signed.
Payment and deposit
The contract is signed online. A first payment of 30% secures the house, and the balance is due 90 days before you arrive. A short stay, or a booking made less than 90 days ahead, is paid in full when you book. Payments are made by bank transfer.
Yes. The amount depends on the house and is written in your contract. It is paid by bank transfer or held on a card a week before you arrive, and released within 72 hours of your departure when all is well.
No: our prices include VAT, and the tourist tax is added to them. It is set locally, per adult and per night, and we collect it during your stay; children under eighteen pay none.
Cancellations and changes
What you have paid is not refunded, but it is not lost either: it becomes a credit for a stay with us, booked within twenty-four months. As for any stay on set dates in France, there is no cooling-off period once the first payment is made, so we suggest travel insurance that covers cancellation.
Ask us as early as you can. If the house is free on the new dates, and they follow the same rhythm (by the week in summer), we will do all we can to move your stay; the change is then confirmed in writing.
Arrival and departure
Arrival from four in the afternoon, departure by ten in the morning, so that the house can be made ready for whoever comes next. In summer, arrivals and departures are on Saturdays.
Your house manager writes to plan the week with you: who is coming, how you like breakfast, the chef, the tables to book, the days out. If you would like the kitchen stocked for your arrival, we do the shopping for you, on request. The day before, we confirm the time you will arrive.
Yes. Your house manager is there when you arrive and shows the house to the first of you through the gate. If the rest of your party arrives later in the day, they will find everything ready, and us a message away.
Your house manager
The person who plans the week with you before you come and keeps it running while you are here: the chef, the tables, the days out, and the small things you will never have to ask for twice. One number to reach us, in French or in English, from the first message to the last morning.
No, and that is on purpose. Mornings belong to our team: breakfast, and the house put back in order. Afternoons and evenings are yours, in complete privacy, with your house manager a message away. If you would like our team with you in the afternoon or the evening, we arrange it.
Almost anything the Alpilles offer: a chef for one dinner or every night, a table at the restaurants we love, a guide for the ridge paths, a yoga teacher or a masseuse at the house, a babysitter, a driver from the airport or the station, a day in the Camargue or on a boat in the Calanques. Tell us before you come, and it will be ready when you are.
What is included
Breakfast every morning, laid out by our team. Housekeeping every morning, bed linen and towels renewed during the stay, and the house cleaned when you leave. The garden and the pool looked after, the pool heated from May to September, fresh flowers every week, Wi-Fi, bath products, candles and books. At Le Mas de Chabran and Le Mas de Castillone, we add soft drinks, a second change of linen in the week, and your laundry, washed and folded.
Yes, every morning, in every house: a buffet of what the season and the markets bring, fresh pastries, fruit and cheese, and coffee from Luciani, the oldest roaster in Marseille. At Le Mas de Chabran, the eggs come from the hens in the garden.
Every morning, for a number of hours that grows with the size of the house. Bed linen is changed every week; extra hours, or someone in the afternoon, are arranged on request.
Everything beyond the stay is on request: a private chef and table service, our team in the afternoon or the evening, turndown at dusk, the kitchen stocked before you arrive, wines, laundry and dry cleaning, childcare, transfers, days out, or the pool heated in April or October. We give you the price before anything is arranged, and settle it with you at the end of your stay.
Yes. Quentin, our chef, cooks in the house on request: one dinner, a long lunch, or every evening of the week. He shops the market in the morning and cooks what it gives; in summer, tell us early.
Only if you wish, and never automatically. A week before you arrive, the house rules ask whether you would like to leave a gratuity for the team, a set amount per night for each guest aged twelve and over. You choose yes or no, and either answer is welcome.
Children and families
They are family houses, and they are at their happiest full of children. Cots, high chairs and baby baths are in every house, free of charge, and a babysitter comes on request, so the adults can dine at nine. At Le Mas de Chabran, the children can say good morning to the horses in the meadow.
Room to run, a pool to splash in, pétanque on the gravel. And, on request: bikes brought to the house, ponies at Le Mas de Chabran, a family manade in the Camargue where the white horses and the black bulls are raised, or donkeys and sheep who come to spend an afternoon in the garden.
Every pool has the safety device French law requires. Even so, children near the water need a grown-up beside them: tell us their ages, and we will tell you which house suits them best.
In the houses
In every house: a heated pool, air conditioning in the bedrooms, Wi-Fi, a kitchen made for cooking, and a garden you share with no one. Then each has its own: a tennis court at Le Mas de Chabran and Le Mas de Castillone, a sauna in six of the houses and a gym in five, a hammam at Le Mas de Castillone, an indoor pool at La Bergerie de Calabrun. Each house page lists everything.
From May to September, in every house, and it is included. In April and October we can heat it on request, weather permitting. The rest of the year the pools stay open, simply unheated, and at La Bergerie de Calabrun the indoor pool is warm whatever the weather.
Yes. Fibre in six of the houses, and Starlink at La Bastide de Fléchon and Mas Cagalou, where the countryside is too deep for fibre. For a working week with colleagues, Le Mas de Chabran has a meeting room for up to thirty.
Yes, on the property at every house. Six of the eight have a charging point for an electric car: tell us when you book if you need one.
At Le Mas de Chabran and La Santoline, yes: a helicopter can land on the property, by arrangement.
A few, sent to you a week before you arrive: no smoking inside the houses, no more guests sleeping in the house than your contract allows, and any celebration agreed with us beforehand.
Privacy
Never. Each house is let to one party at a time, and for as long as you stay, the house, the garden and the pool are yours at every hour: no other guests, no visits, no viewings. Our team comes in the mornings, looks after everything, and leaves you to it.
Every house has an alarm and closes behind its own gates or walls; your house manager shows you how it all works when you arrive. If you would like more, private security can be arranged discreetly, on request.
Always. We never say who stays in our houses, your details stay with us, and nothing of your stay appears on our pages or our Instagram without your word.
Celebrations, retreats and meetings
With joy: a birthday, an anniversary, the whole family around one table. Tell us before you book: a stay booked on the site is a holiday, and a celebration with guests from outside the house is agreed with us and organised by our team.
At Le Mas de Chabran only, and only a few times a year, in spring and autumn: up to forty guests, sixteen of them staying in the house, a consecrated 18th-century chapel at the end of the garden, and our team running every hour of the day with you. Our other houses can be taken at the same time for your guests.
We do, ourselves, with the stylists, florists and caterers we know and trust. Any outside supplier or equipment is agreed with us first, because our houses are private homes before they are anything else.
Yes: yoga, pilates and wellness weeks for eight to sixteen, in a house taken whole, with teachers who come each morning, massages in the afternoon and Quentin cooking to the programme. Tell us the dates and the shape of the week, and we build it with you.
Yes. At Le Mas de Chabran, up to thirty sit around one table, with fibre Wi-Fi, a screen and daylight, and sixteen can stay in the house; our other houses nearby take the rest of the team. Lunches, breaks and dinners are arranged around your agenda.
Still wondering?
Ask us
One of us replies within the day, in French or in English.