Privacy Policy
Introduction
As part of the use of its services, and in particular the services accessible via its website, mobile website, online store and mobile applications, **KIA MANAGEMENT**, acting as data controller, may collect and process personal data concerning you.
We are committed to respecting the privacy of prospects and visitors to our websites, mobile site, online store and mobile applications. All personal data processing implemented within the scope of the services provided complies with the applicable local regulations on personal data protection, in particular the provisions of the French “Data Protection Act” of 6 January 1978 as amended, and the General Data Protection Regulation (EU Regulation 2016/679 – “GDPR”).
1 – WHAT ARE OUR COMMITMENTS REGARDING THE PROTECTION OF PERSONAL DATA?
KIA MANAGEMENT is committed to ensuring a high level of protection for the personal data of its customers, prospects, users of its websites (website, mobile site, online store and mobile applications) and any other individual whose personal data it processes.
KIA MANAGEMENT undertakes to comply with the applicable regulations for all personal data processing it carries out:
- Your personal data is processed lawfully, fairly and transparently;
- Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes;
- Your personal data is adequate, relevant and limited to what is necessary for the purposes for which it is processed;
- Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.
KIA MANAGEMENT implements appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in its data processing operations, to meet regulatory requirements and to protect the rights and data of individuals from the design stage of processing operations.
Furthermore, KIA MANAGEMENT contractually requires its subcontractors (service providers, suppliers, etc.) to provide the same level of protection for personal data.
2 – WHAT PERSONAL DATA DO WE COLLECT?
A – Depending on the purpose of collection
The personal data we collect varies depending on the purpose of the collection and the service we provide to you.
Generally, we may directly collect the following categories of personal data:
a) personal contact details, such as your last name, first name, email address, postal address and phone number(s);
b) login credentials used to access your online account, namely username and password, required to create a personal user account;
c) communications with us, which may include details of conversations via chat or customer service;
d) demographic information, such as your age, gender and lifestyle preferences (including favourite products and your interest in them);
e) browsing data, such as pages visited, date of visit, location during the visit, or IP address;
f) payment information when a purchase or reservation is made on one of our websites, online stores or applications, including billing name, billing address and payment data such as credit card or bank account details.
We may also collect personal data indirectly when you share content relating to our products or services on social networks, websites, online stores or applications, or when you interact with our posts and promotional advertisements on social media.
B – Personal data relating to minors
KIA MANAGEMENT does not collect or process personal data relating to children under the age of 18 without the prior consent of parents or legal guardians.
If personal data relating to children is collected via our websites, mobile site, online store or mobile applications, parents or legal guardians may object by contacting us at the address provided at the bottom of this page.
3 – HOW IS PERSONAL DATA COLLECTED?
A – Methods of collection
In the context of our relationship, you may provide us with personal data through various means, in particular when browsing our websites, making purchases or reservations, completing data collection forms, subscribing to the e-newsletter, creating an account, submitting a job application, posting comments on our social media pages, contacting our establishment, or otherwise providing us with personal data.
B – IP address
An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. For each request made to the site, our servers record your visit. IP addresses are collected to analyse site trends. No information enabling personal identification is transmitted; your session is recorded but remains anonymous to us.
We may use your IP address in cooperation with your internet service provider to identify you if necessary to enforce our terms of use, protect our services and customers, or comply with legal obligations.
C – Cookies
To continuously improve the quality of the services offered on our websites, mobile site, online store and mobile applications, and their relevance to your expectations, KIA MANAGEMENT may use cookies. Cookies are text files used to identify your device when you connect to one of our services.
Types of cookies used:
a) Essential cookies – required for core site functionality (e.g. purchases or reservations). Disabling them may prevent access to these features. The data collected is not used for commercial purposes.
b) Performance cookies – allow us to optimise the website and detect technical issues. They collect information such as page visits, error messages, time spent on pages, or clicks. The data collected is not used for commercial purposes.
c) Functionality cookies – allow the website to remember your choices (username, language, region) and provide enhanced, personalised features. They may be anonymised and do not track browsing activity on other websites.
d) Advertising and marketing cookies – collect information about your browsing habits to display advertisements relevant to your interests, limit ad frequency and assess campaign effectiveness. These cookies are generally placed by advertising networks and do not directly identify individuals.
e) Third-party and social media cookies – our website may contain links or content from third-party sites and social networks. We do not control the cookies used by these third parties. Please refer to their respective cookie policies.
D – Respect for your privacy
We adhere to the following principles:
Cookies are never associated with information that directly identifies you personally;
We do not provide personal information to advertisers or third-party websites displaying interest-based ads.
You may modify your browser settings at any time. For more information on cookies and targeted advertising, please visit the CNIL website: [https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser](https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser).
E – Links to third-party websites
Our websites, mobile site, online store and mobile applications may contain links to third-party websites. We disclaim all responsibility for the collection, use, management, sharing or disclosure of data by these third parties. We recommend reviewing their privacy policies before submitting any personal information.
4 – WHAT ARE YOUR DATA USED FOR?
Your data is mainly used for reservations and purchases, customer relations, marketing, loyalty programmes, commercial communications, satisfaction surveys, competitions, service improvements, statistical studies, recruitment, after-sales service, and handling requests or complaints.
Processing is necessary for:
- Performance of a service contract;
- Compliance with legal obligations;
- Legitimate interests of our establishment (service improvement, development of new offers, customer service enhancement).
5 – HOW LONG IS YOUR DATA RETAINED?
KIA MANAGEMENT retains personal data only for the duration necessary for the purposes for which it is processed, in accordance with applicable legal requirements and CNIL recommendations.
6 – WHO MAY ACCESS YOUR PERSONAL DATA?
A – Data recipients
Collected data may be shared with internal staff or service providers (subcontractors, banks, suppliers) strictly within the scope of the services provided. All partners are required to ensure strict confidentiality and data protection.
B – Transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). In such cases, KIA MANAGEMENT ensures that appropriate safeguards are in place.
7 – HOW TO EXERCISE YOUR RIGHTS
In accordance with applicable regulations, you may exercise your rights of access, rectification, erasure, restriction, objection and data portability at any time.
Requests should be sent to:
KIA MANAGEMENT
Chemin du Mas de Chabran
13520 Maussane-les-Alpilles – France
reservations@masdechabran.fr
You may also lodge a complaint with the French Data Protection Authority (CNIL).
8 – IT SECURITY / TRANSACTION SECURITY
KIA MANAGEMENT implements all necessary technical and organisational measures to ensure the security and confidentiality of your personal data and uses secure online payment systems.
9 – CONTACT US
For any questions regarding this policy, please contact: reservations@masdechabran.fr
10 – POLICY UPDATES
KIA MANAGEMENT reserves the right to modify this data protection policy. Any substantial changes will be published on the website homepage.
11 – TELEPHONE CANVASSING OPT-OUT
Users may register on the telephone solicitation opt-out list by calling: +33 6 51 52 09 99